Refund policy
🎨 Return & Refund Policy – Unica Nota
At Unica Nota, every product is printed on demand just for you. For this reason, we cannot accept returns or offer refunds in case of a change of mind.
That said, your satisfaction is our priority — if your order has a defect or printing error, we promise to find a quick and fair solution!
📦 Returns & Replacements in Case of Issue
We accept returns or replacements only in the following cases:
✔ Product received is damaged, defective, or has a printing issue
✔ Product received does not match the original order (wrong size, color, or item)⏳ Timeframe to report an issue: please contact us within 3 days of receiving your order.
📸 Required documentation: clear photos of the item, the packaging, and the shipping label should be sent to contact@unicanota.com
🛡️ Legal Warranty of Conformity (2 Years)
In accordance with European regulations (GPSR – General Product Safety Regulation), all products sold by Unica Nota include a 2-year legal warranty of conformity.
This means that if your product shows a manufacturing or quality defect within 2 years of receipt, you can contact us for a free replacement or refund.
This warranty does not cover normal wear and tear or damage caused by misuse.
❌ Non-returnable Items
Personalized products (made just for you)
Items that have been worn, washed, or damaged after delivery
Gift cards and digital downloads
💰 Refund or Replacement
If your claim is approved, we’ll offer a free replacement of the product.
Refunds will only be issued in rare cases, such as when the product is out of stock.
🚚 Return Address
⚠️ Do not return your order to our personal address. We will provide the correct return address based on your location.
⏳ Processing Time
Once approved, your replacement or refund will be processed within 5 to 10 business days.
📩 Questions?
Write to us at contact@unicanota.com, we’re happy to help!